Event Booking Terms & Conditions
These Booking Terms & Conditions apply to bookings of hula hoop performances, shows, festival appearances, fire performances and related event services provided by Hoopshoppen.
Any specific terms stated in an individual booking confirmation or contract form part of the agreement and will apply together with these Booking Terms & Conditions.
1. Booking Confirmation
An event booking becomes binding when the agreed booking has been confirmed in writing by Hoopshoppen and, where a deposit is required, the deposit has been paid.
Before confirmation, the details of the event will be agreed with the client. The written booking confirmation will normally include:
- Type of performance or event service booked
- Date, time and location
- Performance duration
- Agreed price
- Deposit, where applicable
- Payment terms
- Cancellation terms
- Any relevant practical, technical or safety ements
For larger events, festivals or productions, a separate performance agreement, technical rider or safety document may also apply.
2. Deposit and Payment
Unless otherwise agreed in writing, a deposit of 25% of the total booking price is required to secure the event booking.
The remaining balance and payment deadline will be stated in the booking confirmation or individual agreement.
Any additional costs agreed in advance, such as travel, accommodation, equipment or other event-related expenses, will be specified separately where applicable.
The booking is not considered secured until any required deposit has been received.
3. Cancellation by the Client
Plans can change. If you need to cancel an event booking, please give written notice as soon as possible.
An event booking may be cancelled without an additional cancellation fee up to 48 hours before the agreed start time. Any amount already paid will be handled in accordance with the individual booking agreement and applicable law.
If a booking is cancelled less than 48 hours before the agreed start time, the 25% deposit may be retained to cover preparation already carried out and the loss of the opportunity to accept another booking for the same period.
Where additional non-refundable costs have been incurred specifically for the event at the client’s request, these may also be charged where agreed in advance and permitted by applicable law.
Any cancellation charge will not exceed what Hoopshoppen is entitled to claim under the agreement and applicable law.
Where mandatory consumer protection legislation gives a private customer additional rights, those rights take precedence over these cancellation terms.
4. Rescheduling
If your event plans change rather than being cancelled entirely, please get in touch as early as possible.
Where possible, a performance may be moved to another available date by agreement.
Any additional costs resulting from the change, such as travel, accommodation or event-specific arrangements, will be communicated before the new date is confirmed.
Rescheduling is subject to availability and cannot always be guaranteed.
5. Cancellation by Hoopshoppen
If Hoopshoppen is unable to carry out the agreed performance due to illness or another unforeseen circumstance, the client will be informed as soon as reasonably possible.
Where possible, an alternative date will be offered. If rescheduling is not suitable or possible, payments received for the performance that cannot be provided will be refunded.
Hoopshoppen will not retain payment for a performance that is cancelled by Hoopshoppen and cannot be rescheduled, except for any separate goods or services already supplied where applicable.
6. Force Majeure
Neither party will be responsible for failure or delay in performing the booking where this is caused by circumstances beyond that party’s reasonable control and the consequences could not reasonably have been avoided or overcome.
Depending on the circumstances, this may include severe weather, restrictions imposed by public authorities, major transport disruption, natural disasters or other exceptional events that make the agreed performance impossible or unsafe to carry out.
If such circumstances arise, the parties will first try to find a reasonable alternative, such as rescheduling the performance.
Any payments relating to services that cannot be provided will be handled in accordance with applicable law and the circumstances of the individual booking.
7. Events, Festivals & Larger Productions
For events, festivals and larger productions, the organiser must provide suitable conditions for the agreed performance.
Relevant requirements concerning the performance area, stage, access, sound, lighting and safety will be communicated before the event where applicable.
The organiser is responsible for ensuring that the agreed performance area is accessible, appropriately prepared and suitable for the planned performance.
A separate performance agreement, technical rider or safety document may be required and must be accepted before the performance takes place.
If agreed technical or safety requirements are not met and the performance cannot reasonably be carried out safely, the performance may be modified, postponed or cancelled.
8. Fire Performances and Special Safety Requirements
Performances involving fire are subject to additional safety requirements.
The organiser must provide a suitable and legally permitted performance area and cooperate with any necessary safety procedures, venue requirements or permissions.
The performance area must provide sufficient space and appropriate separation between the performer, audience and surrounding objects or structures.
Any specific fire safety requirements will be communicated before the event and must be fulfilled before the performance can take place.
Hoopshoppen reserves the right to modify, postpone or cancel a fire performance if the conditions are considered unsafe or the necessary permissions and safety arrangements are not in place.
Where possible, an alternative performance format may be offered by agreement.
9. Safety and Event Responsibilities
The safety of performers, event staff and audience members is a priority.
The organiser is responsible for providing a safe and suitable event environment and ensuring that the agreed performance area meets the communicated requirements.
The organiser must inform Hoopshoppen of any relevant restrictions, hazards or circumstances that could affect the performance.
Audience members must remain outside designated performance areas and follow any safety instructions provided by the performer or event organiser.
Hoopshoppen may adapt or stop a performance where necessary to prevent an unsafe situation.
10. Changes to the Booking
Changes to the date, location, duration, performance format, technical setup or other significant booking details must be agreed in advance.
Changes may affect the price, equipment requirements, travel arrangements or other practical conditions.
Any additional charges will be communicated and agreed before the change is confirmed.
11. Consumer Rights
Nothing in these Booking Terms & Conditions is intended to restrict rights that private consumers cannot waive under applicable Norwegian law.
Where mandatory consumer legislation applies and conflicts with a provision in these terms, the mandatory legal provisions take precedence.
Different individually negotiated terms may apply to bookings made by businesses, event organisers, festivals and other professional clients.
Every event is different. If you have questions about a performance, need a custom setup or have special technical or safety requirements, please get in touch before booking.
Last updated: 12.10.2026