Terms & Conditions of Sale
These Terms & Conditions apply to consumer purchases made through the Hoopshoppen webshop, including orders delivered within Norway, to supported countries in the European Union (EU), and to the United Kingdom (UK).
Purchases are governed by these Terms & Conditions, the information provided during checkout and any separately agreed terms.
Nothing in these Terms & Conditions limits or excludes mandatory consumer rights under applicable Norwegian law or consumer protection laws that may apply to customers in the EU or UK.
1. Seller Information
The seller is:
Hoopshoppen /Julie Karll Drejstel
Marselis Gate 35A
H0101
0551 Oslo
Norway
Organisation No.: 938511578
Email: info@hoopshoppen.com
2. Prices and Currencies
Prices are displayed in the currency applicable to the country or region selected or detected on the website.
Hoopshoppen’s base currency is Norwegian kroner (NOK). For customers shopping from other supported countries, prices may be converted into their local currency using the exchange rates applied by the webshop.
Currency conversion may cause prices to vary between countries or regions.
Product prices include applicable VAT or other sales taxes as calculated for the customer’s destination, where required.
The total price payable, including applicable taxes and delivery charges collected by Hoopshoppen, will be displayed during checkout before the order is confirmed.
Prices and VAT for Customers in Norway
For orders delivered within Norway, applicable Norwegian VAT is included in the product prices in accordance with Norwegian tax regulations.
Any applicable delivery charges will be displayed during checkout before the order is confirmed.
Prices and VAT for EU Customers
For orders delivered to supported EU countries, Hoopshoppen collects applicable VAT during checkout and handles the import process and associated import charges.
Customers will not be required to pay additional import VAT, customs duties or customs clearance fees upon delivery for orders shipped under these arrangements.
All applicable taxes and delivery charges payable by the customer are included in the total amount displayed during checkout.
Prices and VAT for UK Customers
For orders delivered to Great Britain (England, Scotland and Wales) with a total consignment value of £135 or less, applicable UK VAT is charged at checkout and accounted for by Hoopshoppen.
For consignments exceeding £135, UK VAT is not charged by Hoopshoppen at checkout. Instead, the customer is responsible for paying applicable import VAT, customs duties and customs clearance or handling fees upon import.
These additional charges are not included in the product prices or shipping costs displayed at checkout.
The £135 threshold applies to the total value of the goods in a consignment, excluding separately stated shipping and insurance costs and identifiable taxes.
Different VAT and customs procedures may apply to deliveries to Northern Ireland.
3. Placing an Order
An order becomes binding when it has been submitted through the webshop, subject to applicable consumer protection legislation.
After placing an order, an order confirmation will be sent to the email address provided during checkout.
If an obvious pricing, typing or technical error has occurred and the customer knew or reasonably should have understood that the information was incorrect, the order may not be binding.
Customers are encouraged to check their order confirmation and contact Hoopshoppen as soon as possible if any information is incorrect.
4. Payment
Available payment methods are displayed during checkout and may include Visa, Visa Electron, Mastercard, American Express, Discover, PayPal and direct bank transfer, depending on availability in the customer’s country.
Payments are processed through secure payment solutions designed to protect payment information during the transaction.
The currency used for payment will be the selected currency shown during checkout, subject to the supported currencies and payment methods.
Depending on the payment provider, payment may be collected when the order is placed or at a later stage, as indicated during checkout.
Customers should be aware that their bank or payment provider may apply currency conversion fees or exchange rate adjustments.
For custom-made hula hoops produced according to individual specifications, payment may be arranged by invoice sent to the email address provided by the customer.
5. Delivery and Shipping
Hoopshoppen ships physical products from Norway to addresses within Norway, supported EU countries and the United Kingdom.
Available delivery destinations, shipping methods and shipping costs are displayed during checkout.
Orders are prepared and dispatched as soon as reasonably possible after the order has been received.
The estimated delivery time within Norway is generally 4–6 business days.
Delivery times for EU and UK destinations may vary depending on the destination, shipping provider, customs processing and other circumstances affecting international transport.
Custom-made hula hoops may require additional production time. The expected timeframe will be communicated as part of the ordering process.
Delivery times are estimates unless a specific delivery date has been expressly agreed. Any applicable statutory delivery deadlines remain unaffected.
The risk of loss or damage to the goods generally remains with Hoopshoppen until the customer, or a designated third party other than the carrier, has physically received the goods, subject to applicable law.
Deliveries Within Norway
Orders delivered within Norway are shipped domestically and are subject to applicable Norwegian VAT and consumer protection regulations.
Available shipping methods, delivery charges and estimated delivery times are displayed during checkout.
Deliveries to the European Union (EU)
Hoopshoppen ships orders from Norway to supported EU countries.
For EU deliveries, Hoopshoppen collects applicable VAT during checkout and handles customs clearance and import-related charges.
Customers will not be required to pay additional import VAT, customs duties or customs clearance fees upon delivery.
Hoopshoppen is responsible for arranging the necessary import procedures and covering the applicable import costs.
Delivery times may vary depending on the destination, shipping provider and customs processing.
Customers are encouraged to provide accurate delivery information to avoid unnecessary delays.
Deliveries to the United Kingdom (UK)
Hoopshoppen ships orders from Norway to the United Kingdom.
Orders valued at £135 or less
For consignments delivered to Great Britain (England, Scotland and Wales) with a total value of £135 or less, Hoopshoppen charges applicable UK VAT at checkout and accounts for this VAT to the UK tax authorities.
Customers will not normally be required to pay additional import VAT or customs duties upon delivery for these orders.
Orders valued above £135
For consignments exceeding £135, the customer is responsible for paying any applicable import VAT, customs duties and customs clearance or handling fees.
These charges are not included in the product prices or shipping costs displayed at checkout.
The shipping carrier or customs authorities may contact the customer to arrange payment before the order can be delivered.
Failure to pay the required import charges may result in delivery delays or the shipment being returned to Hoopshoppen. Any consequences will be handled in accordance with applicable consumer protection legislation.
Northern Ireland
Deliveries to Northern Ireland may be subject to different VAT and customs procedures. Applicable taxes, import charges and delivery conditions will be determined according to the relevant regulations and communicated before the purchase is completed.
6. Local Pickup in Norway
Local Pickup is available exclusively for orders collected in Norway.
Customers selecting Local Pickup must choose Norway as their shipping country.
The available pickup location and any relevant collection instructions will be provided during the ordering process or communicated after the order has been placed.
Customers will be informed when their order is ready for collection.
Local Pickup is not available for orders with delivery destinations outside Norway, including the EU and UK.
7. Delayed or Missing Delivery
If an order is delayed or is not delivered as agreed, the customer may have the right to require delivery, cancel the purchase or claim compensation, depending on the circumstances and applicable consumer legislation.
Customers in Norway are protected by applicable Norwegian consumer legislation, including the Consumer Purchases Act (forbrukerkjøpsloven).
Customers in the EU and UK may also have mandatory rights under the consumer protection laws applicable to their purchase.
If a delivery is delayed or missing, please contact info@hoopshoppen.com so the matter can be investigated.
8. Complaints and Defective Products
Customers have statutory rights if a product is defective, damaged or does not conform to the purchase agreement.
For purchases governed by Norwegian consumer legislation, the Norwegian Consumer Purchases Act (forbrukerkjøpsloven) applies.
Under Norwegian law, complaints must be made within a reasonable time after a defect was discovered or should have been discovered. A complaint made within two months of discovery is considered timely.
The statutory complaint period is generally two years from delivery, or five years for products or relevant parts intended to last substantially longer under normal use.
Customers in the EU and UK may also benefit from mandatory consumer protection rules applicable to their purchase, including legal remedies for defective or non-conforming goods.
Depending on the circumstances and applicable law, customers may be entitled to repair, replacement, a price reduction, cancellation of the purchase or compensation.
Where a complaint is valid, legally required remedies will be provided without cost to the customer. Necessary return shipping costs associated with such remedies will be covered by Hoopshoppen.
Damage caused by misuse, improper handling, accidents, normal wear and tear or use contrary to relevant instructions is not normally considered a product defect, unless otherwise provided by mandatory law.
To make a complaint, please contact info@hoopshoppen.com with your order details and a description of the issue.
Photos may be requested where they can help assess the problem.
9. Repairs
Hoopshoppen offers the possibility of repairing hula hoops where repair is practical, for example if a connection mechanism needs to be replaced.
Where the issue constitutes a defect covered by applicable consumer legislation, the statutory remedies available under that legislation apply.
If damage has been caused by improper use, accidental damage or ordinary wear rather than a product defect, a paid repair may be offered.
Any applicable repair and shipping costs will be communicated before the repair is carried out.
10. Right of Withdrawal
Consumers in Norway, the EU and UK generally have a 14-day right of withdrawal when purchasing physical goods online, without having to provide a reason, subject to applicable legal exceptions.
For goods, the withdrawal period generally begins on the day the customer, or a designated third party other than the carrier, physically receives the goods.
If several goods from the same order are delivered separately, the withdrawal period generally begins when the last item is received.
To exercise the right of withdrawal, customers must provide a clear statement of their decision to withdraw before the 14-day period expires.
This can be done by contacting info@hoopshoppen.com or by using the statutory withdrawal form provided in connection with the purchase.
After notifying Hoopshoppen of the withdrawal, the goods must be returned without undue delay and no later than 14 days after the notification was given.
Certain products and services may be exempt from the right of withdrawal where the applicable legal requirements are met.
Further information is available in our Returns & Refund Policy.
11. Return Costs and International Returns
When exercising the statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods, provided this information was given before the purchase.
This differs from returning a defective product as part of a valid complaint, where applicable costs are handled according to consumer protection legislation.
Returns must be sent to:
Julie Karll Drejstel
Marselis Gate 35A
H0101
0551 Oslo
Norway
Returns Within Norway
Customers returning products from within Norway are responsible for arranging return shipping when exercising the statutory right of withdrawal, unless otherwise agreed or required by law.
Returns From the European Union (EU)
Customers returning products from EU countries are responsible for arranging return shipping to Norway and completing any necessary customs documentation.
Returned goods should be correctly declared to avoid unnecessary import charges or customs delays.
Where Hoopshoppen originally collected VAT at checkout, applicable refunds will include the relevant VAT in accordance with tax and consumer protection regulations.
Returns From the United Kingdom (UK)
Customers returning products from the UK are responsible for arranging return shipping to Norway and completing the necessary customs documentation.
Returned goods should be clearly identified as returns to the original seller where applicable.
For orders where UK VAT was charged at checkout, applicable refunds will include the relevant VAT.
For orders where import VAT, customs duties or customs clearance fees were paid directly by the customer, any refund of those charges may need to be requested from the relevant customs authority or shipping provider, subject to applicable regulations.
This does not affect any statutory refund rights or obligations of Hoopshoppen.
General Return Conditions
International returns should be identified as returned goods where applicable to help avoid unnecessary customs charges or delays.
Packages sent cash on delivery (COD) will not be accepted.
12. Condition of Returned Products
Customers may inspect and handle a product to the extent necessary to establish its nature, characteristics and functionality, similar to what would normally be possible in a physical shop.
If a product has been handled beyond what is necessary for this purpose and its value has been reduced as a result, the customer may be responsible for the reduction in value, provided the legally required information about the right of withdrawal has been supplied.
Products should be returned securely packaged to help prevent damage during transport.
13. Refunds
When the statutory right of withdrawal is exercised, Hoopshoppen will refund payments received for the purchase, including the cost of the least expensive standard delivery option offered for the order.
Additional delivery costs resulting from the customer’s choice of a more expensive delivery method, such as express delivery, are not refundable beyond the cost of standard delivery.
Refunds will be made without undue delay and no later than 14 days after Hoopshoppen has been informed of the customer’s decision to withdraw.
Hoopshoppen may withhold the refund until the returned goods have been received or the customer has provided documentation showing that the goods have been sent back, whichever occurs first.
Unless otherwise expressly agreed, refunds will be made using the same payment method used for the original transaction, without additional refund fees.
For international purchases, including orders from the EU and UK, refunds will be processed in the currency used for the original payment.
Any differences resulting from exchange rate fluctuations or conversion fees applied by the customer’s bank or payment provider are outside Hoopshoppen’s control.
Refunds for EU Orders
For EU orders where applicable VAT was collected by Hoopshoppen at checkout, refunds will include the relevant VAT in accordance with applicable tax and consumer protection regulations.
Refunds for UK Orders
For UK orders where applicable VAT was collected by Hoopshoppen at checkout, refunds will include the relevant VAT in accordance with applicable tax and consumer protection regulations.
Import VAT, customs duties and handling fees paid directly to customs authorities or shipping carriers are not normally refunded by Hoopshoppen, unless required by applicable law.
14. Custom-Made Products
The statutory right of withdrawal does not apply to goods made according to the customer’s individual specifications or products that have been given a clearly personalised character, where the applicable legal requirements for this exception are met.
This may include custom-made hula hoops produced according to individual specifications or personalised designs.
Choosing between standard sizes, colours or other predefined product variations does not automatically make a product exempt from the right of withdrawal.
The exception does not affect the customer’s statutory rights if a custom-made product is defective, damaged or otherwise does not comply with the purchase agreement.
Customers considering a custom-made hoop are welcome to get in touch before placing an order to clarify available options.
15. Hoop Class Passes
Hoopshoppen offers Digital Class Passes and Physical Class Passes for participation in Hoop Dance Classes in Norway.
Both types of Class Passes are available for purchase exclusively with a shipping address in Norway.
Digital Class Pass: Provides access to the relevant Hoop Dance Classes according to the conditions stated in the product description.
Physical Class Pass: Provides access to the relevant Hoop Dance Classes and may be delivered to an address in Norway or collected through Local Pickup, where available.
Class Passes are intended for use in Norway and are not available for international delivery, including the EU and UK.
The number of classes, validity period and any applicable booking conditions are specified in the relevant product description or communicated during the purchase process.
The statutory right of withdrawal depends on the nature of the Class Pass and any applicable legal exceptions.
Certain leisure activities scheduled for a specific date or period may be exempt from the statutory right of withdrawal.
Any applicable cancellation or attendance conditions will be communicated as part of the purchase terms.
These conditions do not limit mandatory consumer rights.
16. Returns and Complaints
Before returning a product due to a complaint, repair request or other issue, please contact:
Julie Karll Drejstel
Marselis Gate 35A
H0101
0551 Oslo
Norway
Email: info@hoopshoppen.com
This helps ensure that the return is handled correctly and as efficiently as possible.
For information about withdrawal rights, return shipping, refunds and international returns, including returns from the EU and UK, please refer to our Returns & Refund Policy.
17. Applicable Law and Consumer Rights
These Terms & Conditions are governed by Norwegian law to the extent applicable.
Nothing in these Terms & Conditions restricts or excludes mandatory consumer rights under Norwegian law or consumer protection laws that may apply to customers in the EU or UK.
For consumer purchases governed by Norwegian law, relevant legislation includes the Consumer Purchases Act (forbrukerkjøpsloven), the Right of Withdrawal Act (angrerettloven), the Marketing Control Act (markedsføringsloven) and the E-commerce Act (ehandelsloven).
Where mandatory consumer protection rules in the customer’s country of habitual residence apply to the purchase, these rights remain unaffected by the choice of Norwegian law.
Questions?
If you have questions about an order, delivery within Norway, international delivery to the EU or UK, VAT, customs charges, returns, Class Passes, custom-made hula hoops or these Terms & Conditions, please contact info@hoopshoppen.com or use our contact form.
Last updated: 27.10.2026