Returns & Refund Policy
This Returns & Refund Policy applies to consumer purchases of products through the Hoopshoppen webshop.
Right of Withdrawal
Consumers generally have a 14-day right of withdrawal when purchasing goods online under the Norwegian Right of Withdrawal Act (angrerettloven).
For goods, the 14-day withdrawal period generally begins on the day the customer, or a designated third party other than the carrier, physically receives the goods.
If several goods from the same order are delivered separately, the withdrawal period generally begins when the last item is received.
To exercise the right of withdrawal, the customer must provide a clear statement of the decision to withdraw before the 14-day period expires. This can be done by contacting info@hoopshoppen.com or by using the statutory withdrawal form provided in connection with the purchase.
After notifying Hoopshoppen of the withdrawal, the goods must be returned without undue delay and no later than 14 days after the notification was given.
Returning Your Order
When exercising the statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods, provided this information was given before the purchase.
This is different from returning a defective product as part of a valid complaint, where applicable costs are handled in accordance with the Norwegian Consumer Purchases Act.
Returns must be sent to:
Julie Karll Drejstel
Marselis Gate 35A, H0101
0551 Oslo
Norway
Packages sent cash on delivery (COD) will not be accepted.
Condition of Returned Products
The customer may inspect and handle a product to the extent necessary to establish its nature, characteristics and functionality, similar to what would normally be possible in a physical shop.
If the product has been handled beyond what is necessary for this purpose and its value has been reduced as a result, the customer may be responsible for the reduction in value, provided the legally required information about the right of withdrawal has been supplied.
Products should be returned securely packaged to help prevent damage during transport.
Refunds
When the statutory right of withdrawal is exercised, Hoopshoppen will refund payments received for the purchase, including the cost of the least expensive standard delivery option offered for the order.
Additional delivery costs resulting from the customer’s choice of a more expensive delivery method, such as express delivery, are not refundable beyond the cost of standard delivery.
The refund will be made without undue delay and no later than 14 days after Hoopshoppen has been informed of the decision to withdraw.
Hoopshoppen may withhold the refund until the returned goods have been received or the customer has provided documentation showing that the goods have been sent back, whichever occurs first.
Unless otherwise expressly agreed, the refund will be made using the same payment method used for the original transaction, without additional refund fees for the customer.
Custom-Made Products
The statutory right of withdrawal does not apply to goods made according to the customer’s specifications or products that have been given a clearly personalised character.
This may include custom-made hula hoops produced according to a customer’s individual choice of specifications or design.
The exception from the right of withdrawal does not affect the customer’s statutory rights if a custom-made product is defective, damaged or otherwise does not comply with the agreement.
Customers considering a custom-made hoop are welcome to get in touch before placing an order to clarify available options.
Defective Products and Complaints
If a product has a defect that was not caused by the customer or by improper use, the customer may have rights under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven).
If the complaint is valid, repair or replacement must be carried out without cost and without significant inconvenience to the customer, in accordance with applicable Norwegian law.
Necessary return costs associated with a valid complaint will therefore be covered by Hoopshoppen.
To make a complaint, contact info@hoopshoppen.com with the order details and a description of the issue. Photos may be requested where they can help assess the problem.
Questions About Returns or Refunds?
If you have questions about a return, refund, complaint or custom-made hula hoop, please contact info@hoopshoppen.com or use the contact form.