Privacy Policy
Your privacy matters. This Privacy Policy explains how Hoopshoppen collects, uses, stores and protects personal data when you visit the website, shop in the webshop, make a booking enquiry or otherwise get in touch.
Personal data is processed in accordance with applicable Norwegian data protection legislation, including the General Data Protection Regulation (GDPR) and the Norwegian Personal Data Act (personopplysningsloven).
1. Data Controller
Hoopshoppen v/ Julie Karll Drejstel
Marselis Gate 35A
H0101
0551 Oslo
Email: info@hoopshoppen.com
VAT No. 938511578
2. Personal Data Collected
The personal data collected depends on how you use Hoopshoppen.
When You Shop Online
Information may include:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase history
- Delivery information
- Information necessary to process your payment
Payment information is processed through the payment provider used for the transaction. Hoopshoppen does not receive or store complete payment card details where these are handled directly by the payment provider.
When You Make a Booking Enquiry
Information may include:
- Name
- Email address
- Telephone number
- Information about the event, performance or workshop
- Any additional information you choose to provide in the enquiry
When You Contact Hoopshoppen
Personal data contained in emails, contact forms or other correspondence may be processed in order to respond to your enquiry and provide the requested assistance.
When You Visit the Website
Personal data contained in emails, contact forms or other correspondence may be processed in order to respond to your enquiry and provide the requested assistance.
When You Visit the Website
Certain technical information may be collected, including:
- IP address
- Device and browser information
- Cookie identifiers
- Information about how the website is used
The exact information collected depends on the cookies and technologies you choose to allow. More information can be found in the Cookie Policy.
3. Why Personal Data Is Processed
Personal data is processed only where there is a valid purpose and legal basis for doing so.
Orders and Purchases
Personal data is processed to:
- Process and fulfil orders
- Receive and process payments
- Arrange delivery
- Handle returns, complaints and customer service
The legal basis is primarily that the processing is necessary to enter into or perform a contract with you.
Booking Enquiries and Contact
Information submitted through booking and contact forms is used to respond to enquiries, prepare offers and communicate about hula hoop performances, workshops and other services.
Depending on the nature of the enquiry, the legal basis may be taking steps at your request before entering into a contract or Hoopshoppen’s legitimate interest in responding to enquiries and providing customer service.
Legal Obligations
Certain personal data is processed and retained where necessary to comply with legal obligations, including accounting, tax and bookkeeping requirements.
Website Functionality and Analytics
Data may be processed to operate, secure and improve the website.
Cookies and similar technologies that are not strictly necessary will only be used where the required consent has been obtained. More information about individual cookies, purposes and consent choices can be found in the Cookie Policy.
4. How Long Personal Data Is Stored
Personal data is kept only for as long as necessary for the purpose for which it was collected or for as long as required by law.
Orders and Accounting
Information that forms part of legally required accounting documentation is retained for the period required under Norwegian bookkeeping legislation. Relevant primary accounting documentation is generally required to be retained for five years after the end of the financial year.
Other order information is deleted or anonymised when it is no longer necessary for the purposes for which it was collected, unless continued retention is required for legal claims or another legal obligation.
Booking Enquiries
Booking enquiries that do not result in a booking are generally retained for up to 12 months after the last communication, unless there is a legitimate reason to retain the information for longer.
If an enquiry results in a booking or contractual relationship, relevant information may be retained for as long as necessary to fulfil the agreement and comply with applicable legal obligations.
General Enquiries
General correspondence is retained only for as long as reasonably necessary to respond to and follow up on the enquiry, unless continued storage is required for another lawful purpose.
5. Sharing Personal Data
Personal data is only shared with third parties where necessary to operate the website, fulfil an order, provide a requested service or comply with legal obligations.
Depending on the services used by Hoopshoppen, recipients may include:
- Payment providers
- Shipping and delivery providers
- Webshop and hosting providers
- Email and communication providers
- Accounting and administrative service providers
- IT and technical service providers
Some service providers process personal data on behalf of Hoopshoppen and are required to handle the information in accordance with applicable data protection requirements.
Personal data may also be disclosed to public authorities where required by law.
The specific providers used by the website may change over time. Where relevant, additional information about technologies and providers used for cookies and tracking can be found in the Cookie Policy.
6. International Transfers
Some service providers may process personal data outside Norway or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, appropriate safeguards will be used where required by GDPR, such as an adequacy decision by the European Commission or approved Standard Contractual Clauses.
7. Your Rights
Depending on the circumstances, GDPR gives you a number of rights in relation to your personal data.
These may include the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of personal data
- Request restriction of processing
- Object to certain processing
- Receive certain personal data in a structured, commonly used and machine-readable format
- Withdraw consent where processing is based on consent
These rights are subject to the conditions and exceptions provided by applicable data protection law. For example, certain information cannot be deleted immediately where Hoopshoppen is legally required to retain it.
To exercise your rights or ask questions about the processing of your personal data, contact info@hoopshoppen.com.
8. Right to Lodge a Complaint
If you believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the Norwegian Data Protection Authority:
Datatilsynet
Further information about complaints and data protection rights is available on the Datatilsynet website.
You are also welcome to contact Hoopshoppen first if you have questions or concerns about how your personal data is handled.
9. Cookies
Hoopshoppen uses cookies and similar technologies for essential website functionality and, where applicable and permitted, analytics and other purposes.
Non-essential cookies are used in accordance with applicable consent requirements.
For details about the cookies used, their purposes, providers, duration and how to manage your choices, please see the Cookie Policy.
10. Data Security
Appropriate technical and organisational measures are used to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal data is limited to those who need the information for legitimate business purposes.
11. Changes to This Privacy Policy
This Privacy Policy may be updated when processing activities, services, technology or legal requirements change.
The latest version will always be available on this page, together with the date of the most recent update.
Last updated: 15.04.2025